Shipping & Delivery Policy

1. Delivery Coverage

We currently offer delivery services in whole Kolkata.

If your location is outside our delivery area, your order may be canceled and refunded.

2. Delivery Timeframe

  • Orders are typically processed within 24 hours of placement.
  • Delivery is usually completed within 1 to 3 working days, depending on your location and product availability.
  • We do not deliver on public holidays or during extreme weather conditions that may affect transportation.

3. Delivery Charges

  • Free Delivery on orders above ₹1499.
  • A flat delivery charge of 40 applies for orders below the minimum value.
  • Any applicable shipping charges will be displayed during checkout.

4. Delivery Process

  • Once your order is confirmed and processed, you will receive updates via SMS/email/WhatsApp regarding dispatch and delivery.
  • Our delivery partner or staff will attempt delivery at the address provided during checkout. Please ensure someone is available to receive the order.
  • If you are not available, our team may attempt to contact you. Re-delivery may be subject to additional charges.

5. Delays & Exceptions

While we aim for on-time delivery, delays may occur due to:

  • Stock unavailability
  • Weather conditions
  • Strikes or lockdowns
  • Transport issues or remote delivery locations.

We will notify you in case of any expected delays.

6. Damaged or Missing Items

If you receive a damaged, defective, or missing item, please contact us within 24 hours of delivery with:

  • Order ID
  • Photos of the item(s)
  • A brief description of the issue

We will resolve it promptly via replacement or refund, as per our Return & Refund Policy.

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