Return & Refund Policy
1. Eligibility for Returns
We accept return requests only for the following reasons:
- Damaged or broken products
- Expired items delivered
- Incorrect items delivered (wrong product, quantity, or variant)
To be eligible:
- You must report the issue within 24 hours of delivery.
- The product must be unused and in its original condition.
- Proof such as a photo or video of the product must be provided.
2. How to Request a Return
To initiate a return, please contact us via:
📞 Phone: +918145150795
📧 Email: info@juientarprise.site
Include the following details:
- Order ID
- Issue description
- Clear photos/videos of the product
We will respond within 24–48 hours.
3. Refund Process
If your return request is approved:
Refunds will be processed to your original payment method (e.g., UPI, wallet, card, etc.)
Refunds are usually completed within 5–7 business days
For Cash on Delivery (COD) orders, refund will be processed via bank transfer or UPI after verification
4. Non-Returnable Items
We do not accept returns for:
Fresh produce (vegetables, fruits, dairy, etc.) unless delivered damaged
Products returned after 24 hours of delivery
Items that have been used, opened, or tampered with
Change of mind after delivery
5. Order Cancellation
Orders can be cancelled before dispatch only.
Once the order is out for delivery, it cannot be cancelled.
If an order is cancelled by us due to stock or delivery issues, you will receive a full refund.